| Frequently Asked Questions
Alleva Home Care is the answer to independence for seniors and individuals with disabilities. Whether the service is for you our a loved one, Alleva Home Care can offer respite to family caregivers and help extend and enhance living at home as a safe and comfortable alternative to institutional living without the stress of interrupted routines and changes in daily habits. Our caregivers are available to provide helpful and necessary services needed to brighten the day, lighten the workload, and ensure peace of mind.
- Who provides home care services?
- Are your caregivers insured?
- Will Medicare cover this service?
- Do you only take care of seniors?
- Do you provide services in facilities?
- Is there a "Contract for Services" and if so, what is the cancellation policy?
- What is the minimum number of hours required per shift?
- Do you provide twenty-four hour care?
- How often are patient care needs reassessed?
- How are calls handled after business hours and on weekends?
- Why should I go through an agency as opposed to privately hiring someone?
A reliable Alleva Home Care caregiver who has been selected specifically for the client, based on the client’s needs, delivers companionship and care.
Yes, all Alleva Home Care caregivers are insured and bonded. Alleva Home Care is responsible for paying the caregiver, paying social security taxes, supplying workers' compensation insurance, paying federal and state unemployment taxes and complying with all legislation.
Alleva Home Care chose not to seek Medicare certification because Medicare does not cover the type of care in which we specialize. Many of our clients require more assistance than is covered by Medicare or have needs not covered by the Medicare program.
No, we provide services for a variety of individuals of all ages with many different personal care needs.
Yes, we send caregivers to hospitals, nursing homes, and assisted living facilities. We provide all of the same personal care services just as we would in your own home.
Yes, there is a service contract that stipulates the rate, level of care, patient rights, and overall permission to provide home care service to the individual. You may cancel the services being provided. There is no specification or obligation as to length of time within the contract.
Our cases require a 3-hour minimum shift to ensure that our clients’ needs are fully met.
Yes, we provide twenty-four hour service. We usually break the shift up into 8-12 hour shifts for each caregiver working to always have a fresh, alert staff member on duty.
Each client is assigned and works closely with their personal case manager. This professional conducts regular monthly assessments. During the visit the case manager reviews the care that is being provided. A thorough evaluation is performed to determine that the services being provided are consistent with the clients’ personal care needs.
Alleva Home Care has professionals from the staffing and administrative departments on call 24/7. Each client is given the after-hours phone numbers in the event a situation arises that affects continuity of care.
When someone privately hires an individual they become the employer. With that come liability risks, staffing responsibilities, and quality management. An agency, like ourselves, insures and bonds all of our employees, assigns staffing managers to coordinate consistent staffing measures and conducts monthly nurse assessments to client's homes to monitor quality of care. With an agency, the client can be assured that their care will be provided on a consistent basis and the family members who may need a break will have time to do the things they need to do, worry-free.
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What People Say?
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" Thank you so much for assigning Margaret to care for our mother. My mother has been so alert and active as she was with Margaret. She gave her such great care. We knew Mom was in wonderful hands. The director of the facility was also greatly impressed with her. You have a gem in Margaret! Thanks again. "
- Marilyn S. (Client's Daughter) -
"I thank God for you taking care of my mother during her illness. The love the girls gave her was touching, and I appreciate everything you've done from the bottom of my heart. Please stay in touch."
- Karl L. (Client's Son) -
" I would like to offer my most sincere gratitude to Alleva Home Care for the outstanding service they provided my Mother during her sickness. Your staff is dedicated, kind and very, very competent. "
- Mrs. Jacqueline S. (Client’s daughter) -
"It's true what they say, good things do come in small packages. Alleva Home Care does what other agencies claim to do: provide quality, individualized care. They even had a yoga instructor come to my Dad's house once per week to keep him in shape."
- Mr. Michael B. (Client’s son)
