Our goal is to establish a long-term caregiving relationship with you or your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We encourage you to participate in the selection process. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.
If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.
Yes, all of our caregivers are bonded and insured. In addition, they undergo extensive background checks and competency exams to ensure your safety and overall satisfaction in the care they provide.
Since we provide non-medical care, Medicare does not cover the cost of such services.
No, we provide assistance to people of all ages with different personal care needs.
Yes, we provide services in any setting our clients call "home" — that includes independent and assisted living communities.
Yes, there is a service contract that stipulates the rate for services, the schedule when the care is provided, clients' rights and cancellation policy. You may cancel or discontinue services with 24-hour advance notice.
We have a minimum of 4 hours per visit, with a weekly minimum of 16 hours. This requirement is not enforced in short-term cases. These guidelines help ensure caregivers have enough time to provide safe, consistent, and meaningful support. They also allow us to maintain continuity of care, which is especially important when families can’t always be available. If you have unique scheduling needs, we’re always open to discussing options to find the best fit for your situation.
Yes! This type of care is typically referred to as "live-in" care, and is available to clients who sleep throughout the night, with needing only occasional assistance during nighttime. It is a very popular option as it allows for a caregiver to be at your home and respond to emergencies, and is the most financially appealing. In cases where uninterrupted nightly rest is not possible, we would split the 24-hour period into two 12-hour shifts or three 8-hour shifts, to ensure that every caregiver tasked with providing you or your loved ones with exceptional care is alert while on duty.
Each client is assigned to and works closely with their personal care manager who conducts ongoing assessments to ensure that the services that are provided remain consistent with our clients' personal care needs.
We are on-call 24/7, and are ready to handle any emergency with utmost efficiency and consideration after regular business hours.
A home care agency can take the stress out of managing your care and staffing responsibilities. Our company insures and bonds all of our caregivers, assigns staffing managers to coordinate consistent staffing measures and conducts visits to clients' homes to monitor the quality of care. With Alleva Home Care, you can rest assured knowing that the care you need will be provided consistently to bring you and your loved ones peace of mind.
Yes, if you are confident that you can manage your own schedule, you can hire a caregiver privately from our diverse pool of providers. As part of our service, we would still perform a care assessment and develop a care plan for the caregiver(s) to use and facilitate an introduction with candidates who can best meet your needs. Once a successful placement occurs, we would charge you a nominal placement fee that comes with a 90-day satisfaction guarantee.
We are proponents of aging in place and tailor our services to be beneficial for people wanting to live out their lives in the comfort of home without the stresses of moving to a new environment, but ultimately, we believe that this sensitive decision must not be made without significant analysis and discussion of the entire family unit. From our perspective, in-home care has varied benefits that include:
1. Increased independence and autonomy.
2. More personalized care tailored to individual needs.
3. Greater comfort and familiarity with one's own home.
4. Reduced risk of exposure to illnesses and infections.
5. Ability to remain close to family and friends.
6. Access to a wider range of services and activities.
Yes — and not only can you meet the caregiver before services begin, you absolutely should. We believe that it’s one of the most important steps families take before starting home‑care services. We want to make sure that the caregiver candidate and the client have good rapport that can lead to a long-lasting professional relationship. At this introductory meeting, you will have the opportunity to talk with the caregiver, discuss interests, ask questions about experience and personality, and confirm comfort level and communication style.
Yes, we provide care on weekends and holidays to ensure continuity of services. We know that families can’t always be available, especially during busy times or special occasions, so our caregivers are here to provide consistent support whenever it’s needed. Most days, including weekends, are billed at our standard rate. For a small number of major holidays, caregivers receive additional compensation, so a modest premium applies on those specific days only.
No — at this time, we are only private pay, but we do work with most long‑term care insurance policies. While we don’t assist directly with filing or managing insurance claims, we can connect you with trusted partners who specialize in long‑term care insurance billing and reimbursement. They help families understand their benefits and handle the paperwork, making the process much easier. Our goal is to ensure you have the support you need to access the resources available to you.